The Ironshore Environmental claims department is focused on what's best for the insured. Our claims and underwriting departments report to the same leadership team and work together to provide our insureds with consistent and superior service in the event of a claim. We are guided by the basic principle of honoring our commitment. At Ironshore Environmental, the people who make the promise are also the people who keep the promise.
Some of our services include:
- 24/7 Emergency Claims Response Hotline (888-292-0249)
- Rapid on-site response to claims nationwide
- One point of contact for claims information and handling
- Regional claims representatives
- All Ironshore Environmental policies provide up to $150,000 of complimentary public relations crisis response services
The Ironshore Environmental claims department believes it's important to offer tools and resources that help our customers' businesses maintain profitability, protect brand reputation and increase safety. We offer many value-added services for no additional cost, such as:
Risk Mitigation Consultation
One of our dedicated, nationwide emergency response contractors will provide pre-disaster assessment and preparation training.
Pre-Crisis Public Relations Consultation and Post-Crisis Public Relations Response
A representative from Weber Shandwick, one of the world's largest public relations firms, will meet with the insured company's key players and advise how to mitigate negative public scrutiny in the event of a crisis.
We partner with attorneys who will provide three complimentary hours of contract review services to make sure the companies we insure are well-protected.
Regulatory Compliance Assistance
Washington, D.C.-based Catalyst Partners, LLC, a government relations and public affairs firm, will consult with the insured to provide risk mitigation strategies and help to ensure compliance with complex government regulations.
When I was representing my client in search of insurance, part of the Ironshore presentation was about their claims capabilities and claims department structure (claims sits with underwriting), which was impressive and different, more impressive however was that after we placed the insurance with Ironshore and had a claim, they were responsive and have done everything that they said they would do during the sales pitch. We are close to resolution on this particular claim. The promises kept and the excellent service to date is the best demonstration that the client and I placed the insurance with the right company.