call us: 877-476-6411

When an environmental incident occurs, response times are critical.

That’s why we created IronResponse™

The Ironshore Environmental team is pleased to offer IronResponse to every Ironshore Environmental policyholder.

Smartphone App

IronResponse is a smartphone app which allows risk managers real-time access to claims professionals at the push of a button. The app also provides access to a variety of resources that will assist the risk manager in achieving the best possible outcome in the event of an environmental incident.

Key Benefits

Easy to use and quick response

Push button 24/7 access to connect the risk manager with Ironshore environmental claims professionals instantly.

Immediate notification

Customized alert distribution list will automatically notify the insured’s designated business partners, including brokers and underwriters.

Instantly pinpoint location

Mobile geo-location technology can isolate the location of the individual utilizing the app by latitude and longitude coordinates with accuracy up to one meter.

Assess and respond

Upload photos and documents, access a pre-screened panel of environmental consultants and experts, maintain historical tracking of incidents, and the option of regulatory reporting when necessary.

Quick response and damage mitigation go hand-in-hand, and the IronResponse app provides both of these essentials to risk managers.

The phone app activates an instantaneous connection with the call center to identify the account, thereby reaching an Ironshore claims manager in less than five minutes. IronResponse also houses a customized alert distribution list that automatically notifies the insured’s designated business partners, including insurance brokers and underwriters.

Although reducing costs is of paramount importance to any risk manager, it is also crucial, particularly in the environmental field, that the spill or incident be addressed and remedied immediately. Swift response and remediation are important not only to a risk manager’s bottom line, but also to the insured’s reputation. The faster a risk manager can get the right experts to a site, the faster damages can be mitigated to lessen the impact on the environment. Mobile geo-location technology pinpoints the caller’s location to assist in coordinating emergency response.

Be Prepared!

Risk Managers download the app today.

Download the app for Android Download the app for iOS

Contact us for more information:

If any client needs assistance with the app, call our hotline at 888-292-0249

Thomas Duggan

Chief Claims Officer, Environmental

Office: 646-351-1028

Jeffrey Duca

Sr. Underwriting Manager, Environmental

Office: 646-826-4994

Julie Von Bevern Wiss

AVP, Claims Director, Environmental

Office: 646-826-4989

Christopher M. Parenti

AVP, Claims Director, Environmental

Office: 312-496-7521

Kristen Schmidt Edwards

AVP, Claims Director, Environmental

Office: 646-432-9875

Ironshore, a Liberty Mutual Company, provides broker-sourced specialty property and casualty insurance coverages for varying risks located throughout the world.The Liberty Mutual group of companies is rated A (Excellent) by A.M Best and A (Stable) by Standard & Poor’s.  For more information, please visit:

The information contained herein is for general informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any product or service. Any description set forth herein does not include all policy terms, conditions and exclusions. Bound insurance policies, rather than summaries thereof, govern. Not all insurance coverages or products are available in all states or regions and policy terms may vary based on individual state or region requirements. Some policies may be placed with a surplus lines insurer. Surplus lines insurers generally do not participate in state guaranty funds and coverage may only be obtained through duly licensed surplus lines brokers.